Pakistan is making significant strides in strengthening its cybersecurity framework by focusing on three critical areas: increasing public awareness to combat cyber fraud, enhancing digital forensic capabilities for swift and effective investigations, and simplifying the public reporting process for cybercrime. These government-led initiatives protect citizens, businesses, and financial institutions from digital threats, while ensuring cybercriminals are effectively prosecuted.
- Combating Cyber Fraud Through Public Awareness
Led by the Pakistan Banks Association (PBA) with support from the State Bank of Pakistan (SBP), a nationwide Cyber Fraud Awareness Campaign educates the public about prevalent scams, particularly those involving fraudsters impersonating bank officials or SBP representatives.
Key messages include:
- Never disclose PINs, passwords, OTPs, or other confidential banking information by phone, SMS, or email.
- Official bank and SBP representatives do not ask for sensitive data via phone calls or messages.
- Promptly report suspicious contacts to your bank’s official helpline or designated authorities.
This campaign uses TV, radio, print, and digital platforms to reach diverse audiences across Pakistan.
Official Source: Pakistan Banks Association – Cyber Fraud
- Enhancing Digital Forensics Capabilities
The Federal Investigation Agency (FIA) through its National Response Centre for Cyber Crime (NR3C) leads cybercrime investigations under the Prevention of Electronic Crimes Act (PECA) 2016.
FIA’s NR3C investigates:
- Financial fraud and phishing attacks
- Identity theft and unauthorized account access
- Online harassment and cyber blackmail
- Forgery of documents and digital data theft
Recent advancements include the establishment of a modern Forensic Laboratory at FIA Headquarters, Islamabad, equipped for:
- Digital device forensics: phones, computers, storage devices
- Document examination and fingerprint analysis
- Geo-fencing and other specialized cyber forensic techniques
- Preparing admissible digital evidence for court proceedings
These upgrades accelerate investigations and strengthen prosecution cases.
Official Source: NR3C – FIA Cyber Crime
- Strengthening Public Reporting of Cybercrime
Timely reporting is critical for intervention and prevention. Pakistan’s government offers multiple, accessible channels for citizens to report cyber fraud and related crimes:
Reporting Methods:
| Method | Details |
|---|---|
| Online Portal | Submit complaints anytime at complaint.fia.gov.pk, including attaching evidence such as screenshots or call logs. |
| Helpline | Call 051-111-345-786 for assistance and case registration. |
| Send details and evidence to complaints@fia.gov.pk or helpdesk@nr3c.gov.pk | |
| In-Person | Visit the nearest FIA Cyber Crime Circle office with your CNIC and documentation. |
Tips for effective reporting:
- Provide full personal information, contact details, and a clear description of the incident.
- Attach all available evidence to support the complaint.
- Keep the complaint reference number for follow-up.
After reporting, FIA initiates investigation protocols, including forensic analysis where necessary, and may request further information or in-person statements to build a case.
Official Source: FIA Cybercrime Complaint Portal
Pakistan’s Cybersecurity Framework (2025)
| Pillar | Purpose | Responsible Body |
|---|---|---|
| Cyber Fraud Awareness | Educate the public on fraud prevention and reporting | PBA & SBP |
| Digital Forensics Enhancements | Advanced lab for examining digital evidence | FIA – NR3C |
| Public Reporting Channels | Secure, multi-channel cybercrime reporting system | FIA |
Why These Measures Matter
- Awareness campaigns empower citizens to recognize and avoid fraud before losses occur.
- Enhanced forensic capability ensures faster case resolutions and credible evidence for prosecution.
- Multiple accessible reporting options encourage prompt complaints and better law enforcement responsiveness.
- Collective efforts promote a safer digital environment across Pakistan.
How to Report Cyber Fraud in 3 Simple Steps
- Identify the Scam
Recognize fake calls, phishing emails, suspicious messages, or unauthorized transactions. - Collect Evidence
Save screenshots, call logs, transaction records, and any relevant communication. - Report Immediately
- Online: complaint.fia.gov.pk
- Helpline: 051-111-345-786
- Email: complaints@fia.gov.pk
- In-Person: FIA Cyber Crime Circle office
Remember, never share sensitive banking data—even if the caller claims to be an official.
