In today’s digital world, cyberattacks on websites can happen anytime and cause severe disruptions. If your website is under attack, swift action is critical. Cloudflare offers an emergency support service called the Under Attack Hotline, designed to help you respond quickly, mitigate the attack, and recover safely. This guide will raise awareness and provide a step-by-step approach on how to report an attack and what to expect from Cloudflare’s expert assistance.
What to Do When Your Website Is Under Attack
- Report the Attack Immediately
Contact Cloudflare’s Under Attack Hotline without delay. You can do this via their dedicated support channels to gain access to 24/7 emergency assistance. - Initial Diagnosis by Specialists
A Cloudflare security expert will reach out quickly. They will gather detailed information to identify the exact nature of the attack affecting your site. - Tailored Mitigation Strategy
The attack mitigation team works with you to design and implement a strategy that blocks or reduces the impact of the attack. This includes real-time measures tailored to your specific situation. - Continuous Impact Monitoring
Once onboarded, you will be able to monitor the attack’s progress on your Cloudflare dashboard, understanding which parts of your site are affected. - Recovery and Remediation Planning
With expert guidance, you’ll create a remediation plan to repair any damage, restore normal operations, and strengthen defenses to prevent future incidents. - Ongoing 24/7 Support
Cloudflare provides continuous support and resources, including training and best practices, even after immediate threats have been neutralized.
General Cyberattack Guidance for Everyone
- Keep Software Updated: Regularly update your website software and plugins to patch vulnerabilities.
- Use Strong Authentication: Enable multi-factor authentication to secure access.
- Back Up Regularly: Maintain multiple backups of your site and data.
- Monitor Traffic: Watch for unusual spikes or patterns that may indicate an attack.
- Educate Your Team: Train staff on security basics and incident response protocols.
- Leverage Professional Services: Consider scalable solutions like Cloudflare to enhance your defenses instantly without complex infrastructure changes.
How to Report an Attack
- Access the Cloudflare Under Attack Hotline via their official support page.
- Provide clear information about the attack — when it started, symptoms observed, and any known sources.
- Follow instructions from the Cloudflare team for onboarding and immediate mitigation steps.
Summary of Key Steps in Cloudflare’s Under Attack Hotline Service
| Step | Description |
|---|---|
| Report Attack | Contact Cloudflare’s hotline for immediate expert support |
| Initial Diagnosis | Security specialists identify the type and scope of the attack |
| Mitigation Planning | Customized solutions applied to block or reduce attack impact |
| Impact Monitoring | Real-time tracking of attack effects on your web properties |
| Remediation Guidance | Planning and executing recovery with Cloudflare experts |
| 24/7 Support | Ongoing expert assistance and resources available |
By following this guidance and leveraging Cloudflare’s Under Attack Hotline, organizations can better protect their online assets, reduce downtime during attacks, and build resilience against future threats.
